Q: WHY DO I HAVE TO REGISTER MY CARD?
A: Your card must be registered in order to earn and redeem your Studio Cash. This also helps us to replace lost cards and preserve your rewards. Cards that are not registered can will not have optimal functionality.
Q: HOW DO I EARN STUDIO CASH?
A: For each dollar spent on purchases of tickets and concession items you are awarded one point. When you reach 50 points, a $5 Studio Cash credit is added to your account. You must present your card number at the time of purchase. You can also earn Studio Cash for online purchases as long as you login into your account before making online purchases.
Q: HOW DO I USE MY STUDIO CASH?
A: Your Studio Cash can be used at the theatre to purchase food and beverages. You can also use Studio Cash for online purchases of tickets and service fees. Be sure to login to your account before making online purchases. Once logged in your Studio Cash balance and card number will appear.
Q: DOES MY STUDIO CASH EXPIRE?
A: Your Studio Cash does not expire as long as you use your card at least once every six months. We will email registered members if your Studio Cash is close to expiration
Q: HOW DO I GET FREE POPCORN AND DRINK COMBOS?
A: We will add a Combo Bonus coupon award to your card after the purchase of ten tickets of any price of $6 or more. For example, purchases totalling five adult tickets and five child tickets would qualify for the Combo Bonus. The Combo Bonus consists of a medium popcorn and medium drink. The Combo Bonus appears as a coupon on your account and is valid for 180 days. You need your card number to redeem this coupon. Note, some local laws may require you to pay sales tax on free coupons.
Q: I HAVE REGISTERED MY CARD BUT HAVE PROBLEMS LOGGING INTO MY ACCOUNT
A: On a mobile device, click on the “MENU” icon and select STUDIO REWARDS Select “FORGOT PASSWORD” and enter the email address linked to your account and select “SEND PASSWORD RESET.” You will get an email with instructions to enter a new password. On a desktop computer, click on the “FORGOT PASSWORD” at the top of the page and continue as above.
Q: I NEED TO CHANGE MY EMAIL ADDRESS OR HAVE OTHER DIFFICULTIES
A: For changes to your email address or to for other difficulties, please shoot as an email through this link
https://pages.wyomovies.com/general-inquiries/ Please provide as much information as possible (card number, name, old and new email address)
Q: I LOST MY CARD – CAN I GET A NEW ONE?
A: If you have registered your card, it is not necessary to use a physical card. Log into your account on a mobile device and click on “ACCOUNT” on the bottom of the screen. You will see your card number and Studio Cash balance. If you prefer a physical card replacement, please request one at the theatre. Your account info and balances will transfer to the new card ONLY if the old card was registered.